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  incorrect cover on amazon?

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  Hi, my search of "Hit Parade" brought up two books that looked exactly the same, from the cover. Different authors, though. I looked at the first edition info and they appear to be different books.
  
  I figured the one with the cover where the author doesn't match the author listed must just be attached to the wrong book, so I was going to move it to the correct book. Looking at the edition info, though, it looks like it should be where it is, but the cover is the wrong one. I clicked over to see what amazon has and what amazon has matches what shelfari has. I'm thinking, then, that amazon has the wrong cover attached to that book.
  
  Here is the book with the correct cover/author:
  http://www.shelfari.com/books/178067/Hit-Parade
  
  Here is the book where I think there's an error:
  http://www.shelfari.com/books/14029001/Hit-parade-/editions
  
  So, if the cover is incorrect at amazon, I have no idea where to go from there.
  Thanks!

  LibraryCin started this discussion 6 months ago. ( reply | permalink )

• 

  Jonetta (Ejaygirl) 

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  You have to submit a request on Amazon for them to correct the cover. They will review your request and send you a response. If they approve your request, they will advise that the change will be made within a few days. Once Amazon makes the change, Shelfari will subsequently follow.

  posted 6 months ago. ( permalink )

  show 1 reply

  • 

    Dog Lover - very limited time online for the foreseeable future 

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    I don't think this is a cover issue.

    DL

    posted 6 months ago. ( permalink )

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  Dog Lover - very limited time online for the foreseeable future 

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  This may be a combination error on Amazon as the paperback version associated with it is the Block author.

  At the bottom of any Amazon page, there are links to report issues.

  Amazon usually gets back to me within 24 hours with a decision. If they accept my report, the change will be reflected on Amazon within another 24 hours. If it is something that will migrate to Shelfari - such as a cover change, edition title change, author, etc. - that will be visible on Shelfari within another 24 hours or so.

  In this case I recommend that you report this not as an author error but, rather, as a conflict with the other edition combined with it. The email form allows for you to include URLs to point them in the correct place.

  They may come back and say they are separating those editions. If so, that will need to be done on Shelfari manually after the Amazon change has been made.

  Let me know if you need help.

  DL

  posted 6 months ago. ( permalink )

  show 11 replies

  • 

    LibraryCin 

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    hmmm, ok. I might need some help, but I'll look at it again tomorrow to see if I can figure it out with what you've said here. Thank yoU!

    posted 6 months ago. ( permalink )

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    LibraryCin 

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    Ok, I'm looking at those links (I think). Is it this:

    "Did we miss any relevant features for this product? Tell us what we missed.
    Would you like to update product info, give feedback on images, or tell us about a lower price?"

    "Tell us what we missed." is one link
    "update product info", "give feedback on images", or "tell us about a lower price"? are all additional links.

    Is it one of these I'm supposed to use? None of them really seem to fit the situation, I don't think. Maybe I'll send it to "update product info". That's probably the closest...

    ack! And further down, I see this:
    "Feedback
    If you need help or have a question for Customer Service, contact us.
    Would you like to update product info, give feedback on images, or tell us about a lower price?
    Is there any other feedback you would like to provide? Click here"

    Of course there are about 5 more links in there! Maybe I should just use
    "Is there any other feedback you would like to provide? Click here"

    posted 6 months ago. ( permalink )

  • 

    LibraryCin 

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    Well:
    "Is there any other feedback you would like to provide? Click here"

    is the link I used. I probably didn't explain it very well, either, but I did provide the link to the other book, as well, so hopefully they can figure out what's up between the two books.

    Thanks for your help, DL.

    posted 6 months ago. ( permalink )

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    Dog Lover - very limited time online for the foreseeable future 

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    Ain't it fun??

    Let me know if you need for me to wade in on it. After you do it a couple of times, you kinda learn how best to communicate with them.

    DL

    posted 6 months ago. ( permalink )

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    LibraryCin 

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    Thanks so much! It's not quite straightforward, is it!?

    posted 6 months ago. ( permalink )

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    Dog Lover - very limited time online for the foreseeable future 

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    Just had a moment of concern:

    You did use links to the Amazon editions, right? They won' have a clue if you mention or use Shelfari links.

    Sorry I wasn't really clear about that point before.

    DL

    posted 6 months ago. ( permalink )

  • 

    LibraryCin 

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    Yes, I used the amazon links. :-)

    posted 6 months ago. ( permalink )

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    Dog Lover - very limited time online for the foreseeable future 

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    Oh good. I was almost certain you would but had a moment of panic that I hadn't been clear.

    DL

    posted 6 months ago. ( permalink )

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    LibraryCin 

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    No problem! And you never know, if someone else happens to come across this thread for a similar issue, then they'll know, too.

    posted 5 months ago. ( permalink )

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    Dog Lover - very limited time online for the foreseeable future 

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    Uh oh. Just checked that set of books. They now have the same author name on both pages but it isn't Block! Hope they take that cover off too.

    DL

    posted 5 months ago. ( permalink )

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    LibraryCin 

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    omg, really? Sigh...

    Apparently someone there doesn't know what's going on, either... ?

    posted 5 months ago. ( permalink )

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