Mrs. Bowles: Mildred's friends (Mrs. Bowles and Mrs. Phelps) represent the average citizens in the numbed society portrayed in the novel. They are examples of the people in the society who are unhappy but do not think they are. When Montag introduces them to literature (the poem Dover Beach), which symbolizes the pain and happiness that has been censored from them, Mrs. Phelps is overwhelmed by the rush of emotion that she has not felt before.
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