“Six degrees of separation doesn't simply mean that everyone is linked to everyone else in just six steps. It means that a very small number of people are linked to everyone else in a few steps, and the rest of us are linked to the world through those few.”
“If we are to learn to improve the quality of the decisions we make, we need to accept the mysterious nature of our snap judgments. We need to respect the fact that it is possible to know without knowing why we know and accept that - sometimes - we're better off that way.”
“It is quite possible for people who have never met us and who have spent only twenty minutes thinking about us to come to a better understanding of who we are than people who have known us for years.”
“Truly successful decision making relies on a balance between deliberate and instinctive thinking.”
“We have, as human beings, a storytelling problem. We're a bit too quick to come up with explanations for things we don't really have an explanation for.”
“We learn by example and by direct experience because there are real limits to the adequacy of verbal instruction.”
“We need to respect the fact that it is possible to know without knowing why we known and accept that -- sometimes -- we're better off that way.”
“The key to good decision making is to knowledge. It is understanding. We are swimming in the former. We are desperately lacking in the latter.”
“Contempt is closely related to disgust, and what disgust and contempt are about is completely rejecting and excluding someone from the community. The big gender difference with negative emotions is that women are more critical, and men are more likely to stonewall. We find that women start talking about a problem, the men get irritated and turn away, and the women get more critical, and it becomes a circle. But there isn't any gender difference when it comes to contempt.”
“Insight is not a lightbulb that goes off inside our heads. It is a flickering candle that can easily be snuffed out.”
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