Shelfari Book Activity

Tags: service

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  How Can I Help? Stories and Reflection on Service

  by Ram Dass, Paul Gorman

  Not a day goes by without our being called upon to help one another--at home, at work, on the street, on the phone. . . . We do what we can. Yet so much comes up to complicate this natural response: "Will I have what it takes?" "How much is enough?" "How can I deal with suffering?" "And what really helps, anyway?" In this practical helper's companion, the authors explore a path through these confusions, and... (more)
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  The Lilies of the Field

  by William E Barrett

  Homer Smith, a black ex-GI, encounters Mother Maria Marthe, the leader of a group of German-speaking nuns, and is soon playing a pivotal role in helping them realize their dream of building an adobe chapel in the desert. Reprint. NYT.
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  Inside the Magic Kingdom : Seven Keys to Disney's Success

  by Thomas K. Connellan

  Look in Mickey's Briefcase . . . Now, an outsider takes you inside the incredible Disney service culture and presents simple, powerful concepts in a fun, memorable way that just may change the way you conduct business. Based on hours of interviews and discussions with present and former Disney employees, Inside the Magic Kingdom discloses the secrets behind Disneys success . . . and explains why, of its... (more)
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  Where Men Win Glory

  The Odyssey of Pat Tillman

  by Jon Krakauer

  The bestselling author of "Into the Wild", "Into Thin Air", and "Under the Banner of Heaven" delivers a stunning, eloquent account of a remarkable young man’s haunting journey.
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  The Fred Factor

  How passion in your work and life can turn the ordinary into the extraordinary

  by Mark Sanborn

  Seize the chance to be extraordinary. Who has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel? Chances are it was someone like Fred the postman--so outstanding in his service that Mark Sanborn realized this mail carrier could be an example for any person wanting to be extraordinary. The “Fred factor” is summarized by four principles that will release... (more)
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  The Seventeen Second Miracle

  by Jason F. Wright

  From the New York Times bestselling author of The Wednesday Letters and The Cross Gardener , a story of small kindnesses-and life-changing miracles. Seventeen seconds can change a life forever. This is what Rex Connor learned on a gorgeous summer afternoon in 1970 when, as a lifeguard, he diverted his gaze for seventeen seconds and tragedy occurred. Forty years later the waves of that day still ripple... (more)
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  In Search of Sisterhood

  by Paula Giddings

  This history of the largest block women's organization in the United States is not only the story of Delta Sigma Theta Sorority (DST), but also tells of the increasing involvement of black women in the political, social, and economic affairs of America. Founded at a time when liberal arts education was widely seen as either futile, dangerous, or impractical for blacks, especially women, DST is, in Giddings's... (more)
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  The Go-Giver

  A Little Story About a Powerful Business Idea

  by Bob Burg, John David Mann

  An engaging book that brings new relevance to the old proverb “Give and you shall receive” The Go-Giver tells the story of an ambitious young man named Joe who yearns for success. Joe is a true go-getter, though sometimes he feels as if the harder and faster he works, the further away his goals seem to be. And so one day, desperate to land a key sale at the end of a bad quarter, he seeks advice from the... (more)
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  Hotel Babylon

  by Imogen Edwards-Jones

  A luxury-hotel manager reveals what goes on behind closed doors...and sometimes, right out in the hallway. The manager of an exclusive boutique hotel (who shall remain nameless) exposes the low-life styles of the rich and famous. And we're not talking just loud all-night bashes... The anonymous author has encountered lavish drug parties, gorgeous call girls, naked guests falling out of windows,... (more)
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  The Starbucks Experience

  5 Principles for Turning Ordinary Into Extraordinary

  by Joseph A. Michelli

  WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed... (more)
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  A Leader Becomes a Leader

  Inspirational Stories of Leadership for a New Generation

  by J. Kevin Sheehan

  A Leader Becomes a Leader opens with a window on history: Henry David Thoreau riding a borrowed horse and wagon into the woods around Concord, Massachusetts to Walden Pond in 1845. There, he writes a classic work that has a powerful effect on the lives and philosophies of seminal leaders in the next century as diverse as Mohandas Gandhi, Dr. Martin Luther King, Jr., and Nelson Mandela. Thoreau believed that a... (more)
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  Night World

  Night World (Volume 1)

  Secret Vampire / Daughters of Darkness / Spellbinder

  by L. J. Smith

  Vampires, werewolves, witches, shapeshifters -- they live among us without our knowledge. Night World is their secret society, a secret society with very strict rules. And falling in love breaks all the laws of the Night World. In Secret Vampire , Poppy thought the summer would last forever. Then she was diagnosed with terminal cancer. Now Poppy's only hope for survival is James, her friend and secret... (more)
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  The Five Love Languages

  How to Express Heartfelt Commitment to Your Mate

  by Gary Chapman

  Are you and your spouse speaking the same language? While love is a many splendored thing, it is sometimes a very confusing thing, too. And as people come in all varieties, shapes, and sizes, so do their choices of personal expressions of love. But more often than not, the giver and the receiver express love in two different ways. This can lead to misunderstanding, quarrels, and even divorce. Dr. Gary Chapman... (more)
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  Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success

  by Kevin Freiberg

  Twenty-five years ago, Herb Kelleher reinvented air travel when he founded Southwest Airlines, where the planes are painted like killer whales, a typical company maxim is "Hire people with a sense of humor," and in-flight meals are never served--just sixty million bags of peanuts a year. By sidestepping "reengineering," "total quality management," and other management philosophies and employing its own brand of... (more)
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  TRUE PROFESSIONALISM

  The Courage to Care About Your People, Your Clients, and Your Career

  by David Maister

  Professional firms are forever trying to get their people to act like professionals -- to do the right things. Though their various incentives may create employee compliance, these don't often encourage excellence. David Maister, the world's premier consultant to professional service firms, vigorously challenges professionals to examine this essential, yet under-addressed question: What is true professionalism?... (more)
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  Zingerman's Guide to Giving Great Service

  Treating Your Customers Like Royalty

  by Ari Weinzweig

  Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic... (more)
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  Gold Stars

  by Samuel L. Lytle

  If a reality television program gave cash rewards for random acts of kindness, would you be more willing to help your neighbor? If everyone watched this show and were thus ‘motivated’ to serve at every opportunity, what would be the net effect?When Parker learns that he has yet one more class before he can graduate college, he decides to use the course on social interactions to convince his famous... (more)
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  Three Cups of Tea

  One Man’s Mission to Promote Peace...One School at a Time

  by Greg Mortenson, David Oliver Relin

  The astonishing, uplifting story of a real-life Indiana Jones and his humanitarian campaign to use education to combat terrorism in the Taliban’s backyard. Anyone who despairs of the individual’s power to change lives has to read the story of Greg Mortenson, a homeless mountaineer who, following a 1993 climb of Pakistan’s treacherous K2, was inspired by a chance encounter with impoverished mountain villagers and... (more)
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  Living Rich

  by R.J. Richards

  In his captivating autobiography, Living Rich, first-time author R.J. Richards testifies to his personal definition of “wealth:” the love of family and friends, abiding faith, a solid work ethic, self-initiative, and accountability. These traits, reflected in every aspect of his life, have enduring legacies in his children and grandchildren, and continue to resonate in his own everyday experience. Growing up in... (more)
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  "Beyond the Blackboard" Lessons on Love From the School with No Name

  by Stacey Bess

  Stacey Bess is an award-winning educator with great insight into the hearts of children in need. She believes that the way to most effectively teach children any subject is to treat them with love and kindness. Audiences around the nation have discovered the treasure of Stacey Bess and the magic she works with children. Bess began her teaching career at The School With No Name located inside the Salt Lake... (more)