Exploring Top Books of Shelfari

Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work

Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work

by Robert M. Bramson

Based on many years of research and observation, Dr. Robert Bramson identifies the seven personality types that victimize the people around them and offers six basic steps to coping with each one. Proves that difficult people may be unavoidable but not unmanageable. Reissue.

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

by Rick Kirschner, Rick Brinkman

The international bestseller--more than 500,000 copies sold! With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer... (more)

Don't Fire Them, Fire Them Up: Motivate Yourself and Your Team

Don't Fire Them, Fire Them Up: Motivate Yourself and Your Team

by Frank Pacetta

Don't Fire Them, Fire Them Up is a real-world story of winning in business by motivating employees in the most positive way possible -- nurturing them, showing that you value their accomplishments, and giving them the skills and the responsibility to become winners. Frank Pacetta, the hard-working man who engineered the drastic performance turnarounds of Xerox's Cleveland and Columbos sales staffs, gives the... (more)

Love 'Em or Lose 'Em: Getting Good People to Stay (3rd Edition)

Love 'Em or Lose 'Em: Getting Good People to Stay (3rd Edition)

by Beverly L. Kaye

With replacement costs high and start-up time critical, employee retention is more valuable than ever. This best-selling guide provides 26 strategies to keep talented employees happy and productive. Citing research and experience with dozens of organizations, the authors present many examples of how today's companies have applied their retention strategies and increased their retention rates. The chapters are... (more)

The Boss's Survival Guide

by Bob Rosner

In today’s booming economy, there are more jobs than there are qualified people to fill them. Retaining those qualified employees has become a manager’s top priority. Today’s managers not only need to make sure their employees are productive, but also need to make sure their employees remain satisfied and motivated—otherwise employees will leave. According to recent surveys, what really causes employees to... (more)

The Ten Demandments: Rules to Live By in the Age of the Demanding Customer

The Ten Demandments: Rules to Live By in the Age of the Demanding Customer

by Kelly Mooney

"To carry out a customer-centric strategy, every company needs a customer bible like The Ten Demandments to believe in and to execute against." --Guy Kawasaki, CEO, Garage Technology Ventures The Ten Demandments presents an informed and interactive road map that takes readers directly to the hearts, minds, desires, and demands of the new customer, whether it is the end consumer or a business-to-business... (more)

Understanding Action Learning

by Judy O'Neil

As much as adult learners can absorb in a classroom, they learn and retain a lot more on the job. Action Learning, or AL, can be based on any of several different schools of thought, and there is much debate as to which is ideal. The authors advocate tailoring the best attributes of each approach to the specific purpose and the learning environment. Drawing on theory from Self-Directed Learning,... (more)

A Survival Guide for Working With Bad Bosses: Dealing With Bullies, Idiots, Back-stabbers, And Other Managers from Hell

A Survival Guide for Working With Bad Bosses: Dealing With Bullies, Idiots, Back-stabbers, And Other Managers from Hell

by Gini Graham Scott Ph.D.

Being saddled with a terrible supervisor can turn even the best job into a nightmare. Unfortunately, not every boss is the great symbol of managerial perfection one would hope for. In fact, more people than not consider themselves stuck with a "bad boss." But short of remaining miserable or quitting a job, what can be done about it? "A Survival Guide for Working with Bad Bosses" provides readers with savvy,... (more)

Leadership Through People Skills: Dimensional Management Strategies

Leadership Through People Skills: Dimensional Management Strategies

by Robert Eugene Lefton

The pioneers of the Dimensional Model for managerial behavior demonstrate how to master skills that boost productivity Robert Lefton and Victor Buzzotta, cofounders of Psychological Associates, have revolutionized managerial procedure with their Dimensional Model--a behavioral standard that has been adapted and imitated by companies all over the world. Leadership Through People Skills outlines this... (more)

Working With Difficult People

by Muriel Solomon

Who hasn’t been frustrated by the unnecessary stress and aggravation caused by troublesome co-workers? This hard-hitting desktop book provides all the proven techniques and strategies to create better relationships with the people at work who can make life miserable. Conveniently organized in an A-to-Z format for quick, easy reference, Solomon offers practical ways to turn awkward situations to your... (more)

When Smart People Work for Dumb Bosses: How to Survive in a Crazy and Dysfunctional Workplace

When Smart People Work for Dumb Bosses: How to Survive in a Crazy and Dysfunctional Workplace

by William Lundin

It's a sad fact of life, but no matter what kind of business or institution you work in, as an employee you are often subjected to demoralizing--downright dumb--behavior from managers, sometimes on a daily basis. Shortsighted management decisions, thoughtless actions--even rude behavior--are as commonplace as they are unbearable. Furthermore, they are damaging not just on a personal level, but on the... (more)

Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations

Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations

by Robert W. Pike

If you deal with difficult participants in your training sessions, you know the destructive effect they can have on their own learning, as well as on the group's learning process. This helpful guide book provides you with the knowledge and skills needed to deal with almost any difficult participant. You'll learn first how to identify the types of difficult participants, and then how to decide which technique... (more)

People Strategies For Trainers: 176 Tips And Techniques For Dealing With Difficult Classroom Situations

People Strategies For Trainers: 176 Tips And Techniques For Dealing With Difficult Classroom Situations

by Robert W. Lucas

All learners are not created equal, so it's important for trainers and educators to create the proper environment in which all participants can maximize their potential. People Strategies for Trainers provides readers with dozens of tips and strategies for dealing with societal issues related to learners, showing them how to create training materials, and set up the learning environment. In addition to older and... (more)

Manager's Script Book - Over 160 Word-For-Word Scripts That Give You the Exact Words to Say to Shape up the People Who Work for You

Manager's Script Book - Over 160 Word-For-Word Scripts That Give You the Exact Words to Say to Shape up the People Who Work for You

by W.H. Weiss

The Manager's Script Book tells you just what to say in any kind of face-to-face discussion with an employee or fellow manager-whether our purpose is to prod, praise, persuade or reprimand. Covering virtually every human relation problem you are likely to encounter in business and industry, it provides you with tested word-for-word scripts designed to motivate your people to perform to your highest expectations.... (more)

On Being the Boss (Quick Read Series)

by Barbara McEwan

Scenarios and techniques to handle the challenges which face most managers today.

Motivating at Work, Revised Edition: Empowering Employees to Give Their Best (A Fifty Minute Series Book)

Motivating at Work, Revised Edition: Empowering Employees to Give Their Best (A Fifty Minute Series Book)

by Twyla Dell

Follow these handy tips and you will increase team performance—while making the job more enjoyable for everyone. Become a leader who inspires and rewards employees to give their best. Raise expectations and performance. Learn how to create a motivating workplace. Increase productivity with the LEARN method. Learning Objectives: To define the empowered workplace. To define qualities of supervision in an... (more)

Best boss worst boss : lessons and laughs from the international "best boss/worst boss" contests

Best boss worst boss : lessons and laughs from the international "best boss/worst boss" contests

by James B. Miller

How does your boss stack up? Can you imagine a boss who hides in a dark closet so that he can hear what his employees say when they think he's gone? How about a boss who "saves money" by separating two-ply toilet tissue to make two rolls out of one? Or a boss who made his receptionist climb into a Dumpster to search for papers he had lost -- which turned out to be in his briefcase? These and other outrageous... (more)

HOW TO RUN A SUCCESSFUL MEETING - IN HALF THE TIMEMilo O. Frank

HOW TO RUN A SUCCESSFUL MEETING - IN HALF THE TIME

by Milo O. Frank

Dealing with the Boss from Hell

by Shaun Belding

Most people spend over half their adult lives at work. This can mean spending all that time with a boss who is ignorant, incoherent, embarrassing, harassing, indecisive, dirty, smelly, sexist, vindictive, unappreciative and crude. "Dealing with the Boss from Hell" is a survival guide, with real-life strategies for dealing with the difficult person who is in charge. There are lots of tips on how to read the mind of... (more)

You Don't Have to Do It Alone: How to Involve Others to Get Things Done

You Don't Have to Do It Alone: How to Involve Others to Get Things Done

by Richard H Axelrod

Everyone needs to involve other people in order to accomplish their tasks and achieve their goals. It doesn't matter if you're a CEO leading a major restructuring or a PTA volunteer raising money for after-school programs, you can't do it all yourself-you and the work will suffer if you try. But the hit-and-miss way most people go about involving others often takes too much time and seems like more trouble than... (more)

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Tags: people handling