Shelfari Book Activity

Tags: customer relations

• 

  

  • plan to read
  • reading now
  • I’ve read it
  • favorite
  • want to own
  • own it
  • remove book

  The Little Red Book of Selling: 12.5 Principles of Sales Greatness

  by Jeffrey H. Gitomer

  Sales master Jeffrey Gitomer has created a real-world, practical, and fun book that salespeople will love and profit from -- and sales managers will buy by the case. Salespeople want answers. That's why the Little Red Book of Selling is short, sweet, and to the point. It's packed with answers that people are searching for in order to help them make sales for the moment - and for the rest of their lives. ... (more)
• 

  

  • plan to read
  • reading now
  • I’ve read it
  • favorite
  • want to own
  • own it
  • remove book

  Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

  by Rick Kirschner, Rick Brinkman

  The international bestseller--­­more than 500,000 copies sold! With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer... (more)
• 

  

  • plan to read
  • reading now
  • I’ve read it
  • favorite
  • want to own
  • own it
  • remove book

  The Referral of a Lifetime: The Networking System that Produces Bottom-Line Results . . . Every Day!

  by Timothy L. Templeton, Tim Templeton

  Using a fable format, this first entry in Berrett-Koehler's new Ken Blanchard series of fun and practical business books offers a simple approach to getting a steady flow of referrals of prospective customers and clients. The story follows Susie McCumber, who's about to give up on her business. Before she returns to an unsatisfying job, a friend refers her to a mysterious person named David Michael Highground.... (more)
• 

  

  • plan to read
  • reading now
  • I’ve read it
  • favorite
  • want to own
  • own it
  • remove book

  The Ten Demandments: Rules to Live By in the Age of the Demanding Customer

  by Kelly Mooney

  "To carry out a customer-centric strategy, every company needs a customer bible like The Ten Demandments to believe in and to execute against." --Guy Kawasaki, CEO, Garage Technology Ventures The Ten Demandments presents an informed and interactive road map that takes readers directly to the hearts, minds, desires, and demands of the new customer, whether it is the end consumer or a business-to-business... (more)
• 

  

  • plan to read
  • reading now
  • I’ve read it
  • favorite
  • want to own
  • own it
  • remove book

  Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)

  by Robert Bacal

  Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for... (more)
• 

  

  • plan to read
  • reading now
  • I’ve read it
  • favorite
  • want to own
  • own it
  • remove book

  Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer

  by Rick Kirschner, Rick Brinkman

  The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers,... (more)
• 

  

  • plan to read
  • reading now
  • I’ve read it
  • favorite
  • want to own
  • own it
  • remove book

  Customer Advisory Boards: A Strategic Tool for Customer Relationship Building

  by Tony Carter

  Learn why customer advisory boards are so successful—and how to create one for any business! From a leading authority in business management comes a book to give your company the winning edge. Customer Advisory Boards: A Strategic Tool for Customer Relationship Building examines the customer advisory board (CAB)—one of the most effective competitive tools for building and maintaining customer satisfaction.... (more)
• 

  

  • plan to read
  • reading now
  • I’ve read it
  • favorite
  • want to own
  • own it
  • remove book

  The Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand

  by Dianne M. Durkin

  Though it may not be obvious, customer satisfaction and brand loyalty are directly connected to the passion and energy of an organization's employees. In The Loyalty Advantage , readers will learn how to create a loyalty-driven company and how to direct company culture and leadership to develop widespread employee enthusiasm. The book demonstrates how in-house dedication to employees translates naturally into... (more)
• 

  

  • plan to read
  • reading now
  • I’ve read it
  • favorite
  • want to own
  • own it
  • remove book

  Inspire!: Why Customers Come Back

  by James Champy

  "With Jim Champy's well-proven gift for keen management analysis, today's essential notions of business transparency, channel and customer alignment, and enduring cultural values become palpable, memorable, and--most important--usable." Alan Spoon, Managing General Partner, Polaris Venture Partners "If you love the game of business, you'd be hard pressed to find a book with more 'good moves' per page than... (more)
• Solid gold customer relations: A professional resource guideCarol Sapin Gold

  

  • plan to read
  • reading now
  • I’ve read it
  • favorite
  • want to own
  • own it
  • remove book

  Solid gold customer relations: A professional resource guide

  by Carol Sapin Gold

• 

  

  • plan to read
  • reading now
  • I’ve read it
  • favorite
  • want to own
  • own it
  • remove book

  Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work

  by Robert M. Bramson

  Based on many years of research and observation, Dr. Robert Bramson identifies the seven personality types that victimize the people around them and offers six basic steps to coping with each one. Proves that difficult people may be unavoidable but not unmanageable. Reissue.