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Description
Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with... read more
First Sentence
Connecting with a customer's heart and soul means experiencing your customers as fully rounded human beings with all the joy, family issues, money scares, and work problems that every one of us experiences from time to time.
Table of Contents
Authors & Contributors
- Jeff Gee (Author)
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