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Description
More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused... read more
First Sentence
Even though we manage everyone's competencies, we had been biased toward the high-skill jobs.
Table of Contents
Authors & Contributors
- Robert S. Kaplan (Author)
- David P. Norton
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