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Description
In Tracing Genres through Organizations , Clay Spinuzzi examines the everyday improvisations by workers who deal with designed information and shows how understanding this impromptu creation can improve information design. He argues that the traditional user-centered approach to design does... read more
First Sentence
A common trope in the literature of user-centered design is the worker-as-victim: the everyday Joe or Jane who is oppressed by an unjust tyranny and in need of rescue.
Table of Contents
Authors & Contributors
- Clay Spinuzzi (Author)
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