The Only Thing That Matters: Bringing the Power... by Karl Albrecht

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The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.

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Karl Albrecht (Author)

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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business (edit title)

Karl Albrecht (Author) (edit contributors)