Received complete order in a reasonable amount of time and without any problems. Would order from them again.

Good, and a light read. The ideas are powerful and worth taking time to think about.

This book is a super quick read and you'll find yourself able to not only grasp but also implement the key concepts the very same day in any organisation - if you chose to. This book has been so successful it's spawned a whole series of other similar books - but start with this one. Not only does this book help you to make your work fun, it's a fun read itself.

Treat your customers like they're special. Make your employees feel part of a vision. I went to a seminar that highlighted this concept, and it was fun and inspiring, but didn't really have any hooks that I could actually implement in my small business. Running a business is very complex. This book takes a 10,000 ft view of the business, while ignoring certain realities of the world. For example, most employees don't buy into the vision thing. Most employees who work for what I can afford to pay just want to show up Monday morning, and leave Friday afternoon. And, you have to treat them accordingly. I ran into a lot of trouble letting my defense down and trying to implement a "fun" working environment. It just didn't work out for me. I'm certain the author think I did it wrong. Nonetheless, my observation is that the business people who are most successful run a tight shop. Throwing fish around and tickling the kids just doesn't make money. Sorry. Truth hurts.

This is an easy and inspirational story. It will be required reading for my upper and middle management teams.