A luxury-hotel manager reveals what goes on behind closed doors...and sometimes, right out in the hallway. The manager of an exclusive boutique hotel (who shall remain nameless) exposes the low-life styles of the rich and famous. And we're not talking just loud all-night bashes... ...
Dennis: Doorman at the hotel. He is on the night shift with the Anonymous, the narrator. He is constantly on the phone with doormen from other hotels, exchanging crazy stories about what happens in the hotel world.
Tony: The hotel concierge. He is in charge of the bell boys and provides guests with a range of entertainment possibilities. He books theatre tickets and tables at exclusive restaurants, but also provides guests with products and services that one would not think of immediately. Tony gets profit from many projects. He gets payed by restaurants if he gets wealthy guests to eat there and theatres also pay him to sell their tickets to hotel guests.
Adrian: The hotel manager. He is kind of a flat character in the book. He is in charge of the hotel and all the staff answer to him. He comes out of his office mostly to assign certain specific or delicate tasks to members of staff or to greet important and wealthy guests who stay at the hotel regularly. Though he is sometimes quite jovial with his staff, he is clearly not really one of them, nor does he specifically seem to want to be.
Liz: Female receptionist on the morning and afternoon shift with Anonymous. She flirts with guests and wears a lot of perfume, which annoys the narrator.
Patrick: Night bell boy. He does all kinds of jobs that need doing during the night in a hotel, such as shining shoes and making rounds around the hotel to check that nobody is there that shouldn't be. Tony teases him a lot, butu fortunately for Patrick they are not on the same shift.
Mr Masterson: A wealthy American who stays at the hotel regularly and hands out outrageously large tips. Needless to say, the hotel staff love him despite his excentricity and decadence.
Michelle: A former receptionist at the hotel. She has her exit meeting with Adrian on the day the book is set, which is awkward since they had had a rather intimate encounter the night before at her going-away party.
Ben: Receptionist that is supposed to be on night shifts. He is rather lazy and sleeps on the job.
Terence: A so-called Dressing Gown Man. Dressing Gown Men are men who cannot or will not sleep and then come downstairs in the middle of the night to chat with the front office staff.
James: James is in charge of wine and other drinks. He has to taste, choose and buy wines for the hotel. He often gets invited to chateaux and he gets many freebies, which naturally he doesn't give up to the hotel.
Lynette: Head of reservations. She assigns rooms to guests who make reservations. This is a very stressful job. Lynnette usually overbooks the hotel because often guests cancel their rooms at the last minute.
Mrs Robertson: An elderly lady who has been living in one of the hotel suites for a few years. She isn't much trouble and tips reasonably well, so the staff like her very much.
Steve: The doorman on day shifts. He opens taxi doors and gets guests taxis. He hears a lot of gossip and gets tipped quite generously.
Andre: The restaurant manager. He is very tense and stressed out and the waiters like to give him coffee to make it worse, even though Andre is not supposed to drink coffee.
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