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Description
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior Discover skills to resolve touchy, controversial, and complex... read more
First Sentence
When two Stanford researchers pulled up to a plywood mill in the foothills of northwestern Washington, they were surprised to see an ambulance parked out front.
Table of Contents
Authors & Contributors
- Kerry Patterson (Author)
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