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Description
For many small and growing businesses, first-rate customer service can often be the key factor between success and failure. Service, Service, Service shows small businesses like yours how to develop winning service programs that keep the customers coming back and leave the competition in... read more
First Sentence
If you're like most small-business owners, operators, executives, or managers, you're probably reading this book over a quick lunchtime sandwich, in between meetings, or on a bumpy or crowded airplane, en route back home after a visit to a client's office.
Table of Contents
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