Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them (edit title)

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Liked It Rated 5 stars “Borrowed from Caterpillar's Business Resource Center. Very well written, with great practical advice. Found myself in a few examples and applied the principles. Worked great! A wonderful book for anyone who's found themselves in an uncomfortable conversation (or...” see full review » see other reviews »

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  • Rated 5 stars

  “Borrowed from Caterpillar's Business Resource Center.
  
  Very well written, with great practical advice.
  Found myself in a few examples and applied the principles. Worked great!
  
  A wonderful book for anyone who's found themselves in an uncomfortable conversation (or snit).
  
  
  ”

  Catherine E wrote this review Wednesday, July 8 2009. ( reply | permalink ) Was this review helpful? Yes | No

  
  
  • Rated 5 stars

  “You’re leading a routine department meeting when all of a sudden you are under attack. Your first instinct is either to negotiate a withdrawal or to fight back with every weapon in your verbal arsenal. Destructive, winner-take-all word wars happen daily in conference rooms around the world, wiping out reputations, relationships and self-esteem. Communication expert Holly Weeks analyzes what goes wrong in these confrontational conversations and provides strategies you can use to converse productively without engaging in vocal warfare. Her generous use of real-life examples clearly illustrates where conversations turn injurious and how using her proactive tactics can help. If you’ve ever felt the sting of a poisonous barb or the slash of a cutting remark, getAbstract recommends this book as the perfect salve.”

  getAbstract wrote this review Monday, April 6 2009. ( reply | permalink ) Was this review helpful? Yes | No