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Description
Whether their complaints are about customer-proof packaging, a never-ending voice mail loop, or a purchase that doesn’t live up to its claims, customers are consistently disappointed in their interactions with companies. And while experts say that the creation of "customer experiences" is the... read more
First Sentence
"IN FIFTEENTH-CENTURY ENGLAND, HANGING ON to the royal crown was a constant struggle."
Table of Contents
Authors & Contributors
- Diana LaSalle (Author)
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