The Approachable Frontline: 17 Daily Practices for Delivering Unforgettable Service (edit title)

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   The Approachable Frontline: 17 Daily Practices for Delivering Unforgettable Service

   Paperback, 70 pages, published in 2008 by HELLO, my name is Scott!. | see this at Amazon.com »

   ISBN: 0972649743