What's the Secret: To Providing a World-Class Customer Experience (edit title)

Shelfari edited the description of What's the Secret: To Providing a World-Class Customer Experience Sunday, August 2 2009.

• What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.

Shelfari edited the contributors of What's the Secret: To Providing a World-Class Customer Experience Monday, July 27 2009.

• Added a contributor: John R. DiJulius: (Primary Author)