What's the Secret: To Providing a World-Class... by John R. DiJulius - Shelfari

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Description

What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis-... read more

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John R. DiJulius (Author)

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