The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (edit title)

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Memorable Quotes

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• | see section history

• “If you can come to work every single day focusing on how much better you can be today than you were yesterday, you will draw nearer to that carrot. It's that magic carrot we keep trying to approach. You might never touch it, but you'll get one step closer”

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Authors & Contributors

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1. Joseph A. Michelli (Author)

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