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The ITIL V3 Factsheet Benchmark Guide - An Award-Winning ITIL Trainer s Tips on achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management

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The ITIL V3 Factsheet Benchmark Guide - An Award-Winning ITIL Trainer s Tips on achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management (edit title)

Ivanka Menken (Author) (edit contributors)

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Description

New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as... read more

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Ivanka Menken (Author)

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