It's Not About the Coffee: Leadership Principles from a Life at Starbucks
 

It's Not About the Coffee: Leadership Principles from a Life at Starbucks

by Howard Behar

?At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.?

During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks... (read more)

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tiffani b
  • Rated 5 stars

So many companies want you to be friendly with one another but not be friends. This book tells you how to have your cake and eat it to. It gives you the confidence to make mistakes by telling you the many, common mistakes Howard Behar has made on his way to becoming one of the biggest success stories.

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Bobbi Galvin
  • Rated 1 stars

Just drives home the point that customer service is key, not the product.

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  • Rated 2.777778 stars
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