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Most Helpful Reviews
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Liked It “A 'must-read' for anyone dreaming of entrepreneurship and all those who care for their customers.” see full review » see other reviews » |
Didn’t Like It “This was required reading at my job. I thought the book had good ideas and great philosophies. The only problem is that it doesn't work at the bottom of the pyramid. The only way the philosophies in this book will work is if the executives implement them from the top of the company down. The...” see full review » see other reviews » |
Newest Reviews
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“Good read that has a lot of useful information.”
Sharia C wrote this review 3 weeks ago. ( reply | permalink ) Was this review helpful? Yes | No
“It's really good for business”
Neda D wrote this review Wednesday, July 15 2009. ( reply | permalink ) Was this review helpful? Yes | No
“A easy read by my favorite business guru - Ken Blanchard.”
Donald C wrote this review Monday, June 29 2009. ( reply | permalink ) Was this review helpful? Yes | No“A 'must-read' for anyone dreaming of entrepreneurship and all those who care for their customers.”
ashni l wrote this review Wednesday, October 29 2008. ( reply | permalink ) Was this review helpful? Yes | No
“The way I came across this book was not the way I usually decide on books to read. When my dad just opened up his business, a friend gave him this book because it is supposed to teach business owners how to have "raving fans." My dad isn't much of a reader so the book just sat in his store so I decided to read it. I am so happy I did. Although I am not a store owner, I loved this book. It was written in a way that was light and funny and very enjoyable to read no matter who you are. It is almost a fairy tale but instead of a fairy godmother coming to help the girl find the man of her dreams, it is about a fairy godfather coming to help the busness man find the customers of his dreams. I would definitly reccomend this book and I give it 5 stars.”
BELINDA B wrote this review Sunday, October 5 2008. ( reply | permalink ) Was this review helpful? Yes | No“This was required reading at my job. I thought the book had good ideas and great philosophies. The only problem is that it doesn't work at the bottom of the pyramid. The only way the philosophies in this book will work is if the executives implement them from the top of the company down. The little guy can only do so much.”
jenni_elyse wrote this review Saturday, July 12 2008. ( reply | permalink ) Was this review helpful? Yes | No
“The US is now a service economy. But the present popular culture is that of entitlement. This is a problem. In my experience there are only a few businesses taking the time and resources to infect their employees with exceptional customer service. Raving Fans brings to light the importance of great customer service, not just as a means of increased revenues, but as a need to establish a humane culture and society.”
BooksBrianBooks wrote this review Friday, February 22 2008. ( reply | permalink ) Was this review helpful? Yes | No“i wish every stores would be more sensitive towards their customers needs and wants by fulfilling far beyond their expectations in providing a quality service and performance. if you take care of your customer by making them happy and satisfied, they'll surely come back for more.”
Irina R wrote this review Friday, January 18 2008. ( reply | permalink ) Was this review helpful? Yes | No
“Understanding the ideas of customer service and understanding how to improve and become the best is crucial. The art of storytelling is a great approach to conveying the truth about how to improve. This a great book.”
Dave wrote this review Monday, December 31 2007. ( reply | permalink ) Was this review helpful? Yes | No
