Raving Fans: A Revolutionary Approach To Customer Service (edit title)

Shelfari edited the description of Raving Fans: A Revolutionary Approach To Customer Service Saturday, August 1 2009.

• "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Shelfari edited the contributors of Raving Fans: A Revolutionary Approach To Customer Service Friday, July 24 2009.

• Added a contributor: Ken Blanchard: (Primary Author)

Shelfari edited the first sentence of Raving Fans: A Revolutionary Approach To Customer Service Friday, July 17 2009.

• Panic. Palpitations and Panic. He was aware of sweaty palms and cold feet as he wandered around his new office, the Area Manager's office.