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Raving Fans: A Revolutionary Approach To Customer Service
 

Raving Fans: A Revolutionary Approach To Customer Service

by Ken Blanchard, Sheldon Bowles

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in... (read more)

Top tags: customer service,  business,  business development,  100,  american author (all tags)

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Liked It

BooksBrianBooks
  • Rated 5 stars

“The US is now a service economy. But the present popular culture is that of entitlement. This is a problem. In my experience there are only a few businesses taking the time and resources to infect their employees with exceptional customer service. Raving Fans brings to light the importance of great customer service, not just as a means of increased revenues, but as a need to establish a humane culture and society.”

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Didn’t Like It

jenni_elyse
  • Rated 2 stars

“This was required reading at my job. I thought the book had good ideas and great philosophies. The only problem is that it doesn't work at the bottom of the pyramid. The only way the philosophies in this book will work is if the executives implement them from the top of the company down. The little guy can only do so much.”

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Community:
  • Rated 3.631579 stars
Amazon:
  • Rated 4 stars
  

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