Lee Hart: The central protagonist and narrator. He works at the funeral home (Shakespeare and Company) and is fiercely protective over his brother. He perhaps felt his mother's death more than he reveals due to her more overtly expressed for his brother Ned.
Ned Hart: Lee's deaf brother. He is very challenging and has some odd habits that are really quite funny some of the time.
Lester: Ned and Lee's step-father. He clearly loved their mother very much and was profoundly affected by her death. He eventually becomes a vegetable in front of the television.
Derek: The undertaker at Shakespeare and Company. He taught Lee all he knows about dealing with the dead.
Howard: The funeral director at Shakespeare and Company. Lee attempts to carry off Howard's methods of dealing with the bereaved.
Irene: The receptionist who chases up bills for Shakespeare and Company.
Lorelle: The flower-girl who brings items to the funeral home. She is Lee's love interest for a time.
Ruth: Briefly alluded to, she is assumed to be Lee's partner in the epilogue.
Raven: Lee's best friend. He has an odd way of talking that is quite old.
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