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Description
Professional firms are forever trying to get their people to act like professionals -- to do the right things. Though their various incentives may create employee compliance, these don't often encourage excellence. David Maister, the world's premier consultant to professional service firms,... read more
First Sentence
I frequently ask professionals what they consider to be the difference between a good secretary and a great secretary.
Table of Contents
Authors & Contributors
- David Maister (Author)
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