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Description
This classic book on the psychology of communication has sold over 150,000 copies. Dr Laborde uses techniques derived primarily from NLP to create a set of state-of-the-art skills which the reader can use to improve any interaction. It is extremely popular with management trainers and... read more
First Sentence
Watching and listening to people who seem to have natural talent for effective communication, experts have concluded that these people's strength is not what they say, but how they say it.
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