“As a fellow call center gal, I have to confess that I really loved this book! Like Maddy, I've dealt with team leads and AHT, but instead of the Not Ready button we have ACW (after call work). Are call centers dysfunctional? Of course they are! So many rules and regulations and having to deal with angry callers, yet Lisa has managed to put a humorous spin on it while still remaining true to the life.
Maddy is a smart woman who, like many others, cannot find a job in her chosen field. She takes what she hopes is a temporary job in a call center and enters the weird, wild world of customer service. Lisa's characters are fun and interesting and will be familiar to anyone who has worked in this environment. There are the lifers who have been there seemingly forever, as well as the agents just passing through. To her surprise, Maddy not only survives, but is promoted! So is her hunky crush Mika and BFF Kars.
This story is definitely for adults with a sense of humor. Lisa shows that it's a tough life that can reduce agents to tears, so a healthy dose of humor is needed to survive. Some of the scenes that seem too over the top to be true are the ones that had me laughing the hardest and thinking been there, done that! The crazy email addresses. The hard to decipher accents. The strange requests. All of these rang true!
This is a very funny, original book that gives a glimpse into the life of a customer service agent at a call center. It's about time that someone told our story! Whether you've worked in a call center or not, you need to read this book! If you've never been an operator, maybe you'll be a little more sympathetic next time you call with a problem. And if you have been an agent, this is your story! Go! Buy it! And high fives to all the call center gals out there!”
Alexia561 wrote this review Saturday, October 22, 2011.
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