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Liked It “This is an excellent one day read. Like shampoo though it's best to rinse and repeat.” see full review » see other reviews » |
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“This is an excellent one day read. Like shampoo though it's best to rinse and repeat.”
Thom Monahan wrote this review 2 weeks ago. ( reply | permalink ) Was this review helpful? Yes | No
“A great book around what customer service should be. Has some great quotes. Who would think that mail service is a model for customer service. A great example of overldelivering and anticipating your customer needs. In today's world of billable hours it is a refreshing read on excellent customer service. The question is will your business deliver excellent customer service?”
Michael Meyer wrote this review 3 weeks ago. ( reply | permalink ) Was this review helpful? Yes | No“An excellent, short read. Very inspiring. ”
Adam Temple wrote this review Monday, March 4, 2013. ( reply | permalink ) Was this review helpful? Yes | No“If I had an option, I would simply retweet the foreword written by John C. Maxwell for this book. This is a must read book for every person.”
Kumar Sridhar wrote this review Saturday, February 9, 2013. ( reply | permalink ) Was this review helpful? Yes | No“In his powerful new book THE FRED FACTOR, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves. Because of that, he is constantly going the extra mile handling the mail - and sometimes watching over the houses - of the people on his route, treating everyone he meets as a friend. Where others might see delivering mail as monotonous drudgery, Fred sees an opportunity to make a difference in the lives of those he serves. We've all encountered people like Fred in our lives. In THE FRED FACTOR, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary - into the extraordinary. Sanborn, through stories about Fred and others like him, reveals the four basic principles that will help us bring fresh energy and creativity to our life and work: how to make a real difference everyday, how to become more successful by building strong relationships, how to create real value for others without spending a penny, and how to constantly reinvent yourself. By following these principles, and by learning from and teaching other "Freds," you, too, can excel in your career and make your life extraordinary. As Mark Sanborn makes clear, each of us has the potential be a Fred.THE FRED FACTOR shows you how. ”
Dan Kyburz wrote this review Thursday, February 7, 2013. ( reply | permalink ) Was this review helpful? Yes | No“Wonderful book providing simple principles that serve as reminders of what is at the heart of success - service. It is an easy read that inspires action!!! ”
Janet M Agnello wrote this review Saturday, February 2, 2013. ( reply | permalink ) Was this review helpful? Yes | No
“Great book on how to Exceed Expectations! This book can truly drive change by looking at the small things that can make a difference in any Service environment. A CiCi's University favorite!”
CiCi's University wrote this review Friday, February 1, 2013. ( reply | permalink ) Was this review helpful? Yes | No
“9/10... easy read. Simple, practical, easy to apply. Inspirational.”
JRR wrote this review Sunday, January 27, 2013. ( reply | permalink ) Was this review helpful? Yes | No“An average customer service read. Nothing too exciting about this book which hasn't already been said.”
Todd Price wrote this review Thursday, January 24, 2013. ( reply | permalink ) Was this review helpful? Yes | No
“This was recommended by a colleague whose company wove the book's principals into their culture. She was very passionate about the book's value, and made me want to read it. Update: quick read with lots of great principals and ideas. Worthwhile from both a personal and business perspective. There's something for everyone, no matter you are in life.”
Kimberlee Bush wrote this review Tuesday, January 22, 2013. ( reply | permalink ) Was this review helpful? Yes | No
