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Description edit
Seize the chance to be extraordinary. Who has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel? Chances are it was someone like Fred the postman--so outstanding in his service that Mark Sanborn realized this mail carrier could be an... read more
Ridiculously Simplified Synopsis edit
Summary edit
Optional for Team Leadership Series, Track 1 (plus book report)
Characters/People edit
Quotes edit
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“I don't think of them as postal customers, but as friends who appreciate me for helping make their lives a little easier”
- Popular Highlights from Kindle Customers
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There are no unimportant jobs, just people who feel unimportant doing their jobs.
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The truth is that we compete against our own potential every day. And most of us fall short of what we are capable of doing or being.
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Nobody can prevent you from choosing to be exceptional.
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When you don’t see much meaning in what you do, you won’t bring much value to what you do.
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Faithfully doing your best, independent of the support, acknowledgment, or reward of others, is a key determinant in a fulfilling career.
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Indifferent people deliver impersonal service. Service becomes personalized when a relationship exists between the provider and the customer.
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While position never determines performance, ultimately performance determines position in life. That’s because position is based on results rather than intentions. It’s about actually doing what others usually only talk about.
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PRINCIPLE 1: EVERYONE MAKES A DIFFERENCE
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PRINCIPLE 2: SUCCESS IS BUILT ON RELATIONSHIPS
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The fact is that everybody is already making a difference every day. The key question is, What kind of difference is each of us making?
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First Sentence edit
I first met a "Fred" just after purchasing what I called a "new" old house.
Table of Contents edit
Forward
Acknowledgements
PART 1: WHAT'S A FRED
1 The First Fred
2 The Fred Principles
3 Fred Sightings
PART 2: BECOMING A FRED
4 Everyone Makes a Difference
5 Success Is Built on Relationships
6 Continually Create Value for Others
7 Reinvent Yourself Regularly
PART 3: DEVELOPING OTHER FREDS
8 Find
9 Reward
10 Educate
11 Demonstrate
PART 4: FOR THE LOVE OF FRED
12 Fred Today
13 The Fred Spirit
Appendix: The Fred Report Card
Authors & Contributors edit
- Mark Sanborn (Author)
First Edition edit
Original Language: English
Publisher: Waterbrook Pr
Country: USA
Publication Date: 2004
ISBN: 1578568323
Page Count: 136
Publisher: Waterbrook Pr
Country: USA
Publication Date: 2004
ISBN: 1578568323
Page Count: 136
Classification edit
- Library of Congress: Add the Library of Congress Classification.
- Dewey: 158
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