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How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to frustrated users who get angry in a chat reference setting? Here, renowned library consultant... read more

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Series & Lists edit see section history

This book is in How-To-Do-It Manual for Librarians. (publisher series)

Authors & Contributors edit see section history

  1. Rhea Joyce Rubin (Author)

First Edition edit see section history

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Publication Date: 2000
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Page Count: 125

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