How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to frustrated users who get angry in a chat reference setting? Here, renowned library consultant... read more
We’re hiding the errata, movie connections, books that influenced this book, books influenced by this book and books cited by this book sections. If you would like to add content to them, you must first make them visible.