When faced with complex problems we have all become accustomed to looking to our leaders to set out a plan of action, to blaze a path to success. In this ground-breaking book, Tim Harford shows us a new and inspiring approach to solving the most pressing problems in our lives. Harford argues... read more
“The Soviet Union, like poor Phineas Gage, is a grotesquely extreme example. Only the worst dictatorships have exhibited the same pathological immunity to feedback. Yet, in a gentler way, most organisations and most forms of politics have the same difficulty in carrying out the simple process of variation and selection”
“Peter Palchinsky was all for taking things step by step, but politicians resist pilot schemes with objective measures of success. This is partly because politicians are in a hurry: they expect to hold on to a role for two to four years, not long enough for most experiments to deliver meaningful results.”
“But there is a more fundamental problem here than the right way to design an organisation, because it isn't just organisations that struggle to acknowledge and adapt to their mistakes. Most individuals suffer from the same problem. Accepting trial and error means accepting error.”
“What Hayek realised, and Allende and Beer did not seem to, was that a complex world is full of knowledge that is localised and fleeting. crucially the local information is often something that local agents would prefer to use for their own purposes. Hayek's essay pre-dated modern computers, but his argument will retain its force until the day that computers can read our minds.”
“The ideal candidate to receive government support seems to be a company that is very big and very unsuccessful. this is the perfect formula for sustained failure. Perhaps that is why historically, 'big-push' policies have often been ham-fisted - a shove off a cliff rather than a launch into orbit.”
“If I bet that my neighbour's house will burned down, that should raise some eyebrows, but if I bet that my own house will burn down, that's insurance - it's not only sensible but compulsory in many countries.”
“Adapting is not necessarily something we do. It may well be something that is *done to us.* We may think of ourselves as Professor Endler, but we're actually the guppies.”
‘Palchinsky principles’: first, seek out new ideas and try new things; second, when trying something new, do it on a scale where failure is survivable; third, seek out feedback and learn from your mistakes as you go along.Highlighted by 261 Kindle customers
The three essential steps are: to try new things, in the expectation that some will fail; to make failure survivable, because it will be common; and to make sure that you know when you’ve failed.Highlighted by 222 Kindle customers
‘a person who has not made peace with his losses is likely to accept gambles that would be unacceptable to him otherwise’.Highlighted by 164 Kindle customers
‘No plan survives first contact with the enemy’. What matters is how quickly the leader is able to adapt.Highlighted by 123 Kindle customers
Hayek believed that most people overestimated the value of centralised knowledge, and tended to overlook ‘knowledge of the particular circumstances of time and place’.Highlighted by 118 Kindle customers
Faced with a mistake or a loss, the right response is to acknowledge the setback and change direction. Yet our instinctive reaction is denial. That is why ‘learn from your mistakes’ is wise advice that is painfully hard to take.Highlighted by 106 Kindle customers
First, try new things, expecting that some will fail. Second, make failure survivable: create safe spaces for failure or move forward in small steps. As we saw with banks and cities, the trick here is finding the right scale in which to experiment: significant enough to make a difference, but not such a gamble that you’re ruined if it fails. And third, make sure you know when you’ve failed, or you will never learn.Highlighted by 102 Kindle customers
But whether we like it or not, trial and error is a tremendously powerful process for solving problems in a complex world, while expert leadership is not.Highlighted by 95 Kindle customers
To produce new ideas we must overcome our tendency to fall in step with those around us, and overcome those with a vested interest in the status quo.Highlighted by 89 Kindle customers
There is a limit to how much honest feedback most leaders really want to hear; and because we know this, most of us sugar-coat our opinions whenever we speak to a powerful person. In a deep hierarchy, that process is repeated many times, until the truth is utterly concealed inside a thick layer of sweet-talk. There is some evidence that the more ambitious a person is, the more he will choose to be a yes-man – and with good reason, because yes-men tend to be rewarded.Highlighted by 63 Kindle customers
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