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Liked It “I liked it! Concise, easy-to-read, and well organized. It also distilled the Starbucks strategy into 5 easy principles that every business should know and use.” see full review » see other reviews » |
Didn’t Like It “Just read this one, interesting, but gets a bit redundant hearing about how great Starbucks is. I felt that most people with common sense and a bit of experience in the customer service world should be able to figure out the vast majority of these things on their own.” see full review » see other reviews » |
Newest Reviews
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“I thought this was an excellent and easy read. It gives you an appreciation of the genius that is Starbucks. ”
Josef Z wrote this review Sunday, August 23 2009. ( reply | permalink ) Was this review helpful? Yes | No
“Interesting connections between the principles that has made Starbucks a global success and translates that success in business, your organization, or in life in general. The book, however, gets to be a little repetitive. In short, take care of people and pay attention to details.”
Guytree wrote this review Friday, June 19 2009. ( reply | permalink ) Was this review helpful? Yes | No“I liked it! Concise, easy-to-read, and well organized. It also distilled the Starbucks strategy into 5 easy principles that every business should know and use.”
Nick Woodall wrote this review Wednesday, May 6 2009. ( reply | permalink ) Was this review helpful? Yes | No
“Um bom livro pra quem está procurando informações e modelos sobre marketing de serviços. Analisa a medida internas tomadas pela starbucks para crescer globalmente, mas não é nada academico e se torna repetitivo na metade do livro para o final.”
Júlia wrote this review Monday, December 8 2008. ( reply | permalink ) Was this review helpful? Yes | No
“I am having a second go at writing this review, thinking that there is more to this book then I first allowed for.
geoffreybaines wrote this review Tuesday, July 29 2008. ( reply | permalink ) Was this review helpful? Yes | No
There are some interesting and fascinating stories about the inner working of Starbucks works in this book; perhaps there isn't too much startlingly new for readers of business books but what comes out strongly is the relational warmth of this organisation, together with its encouragement of all its employees to be creative and imaginative. Howard Schulz (Chair of Starbucks) captures the spirit of Starbucks when he claims: "We are not in the coffee business serving people, but in the people business serving coffee".
Although the Starbucks story doesn't get very rigourous treatment from Joseph Michelli - who comes over as very much a fan of Starbucks (he leaves his more critical remarks for the final page or so - though even these are lightweight_ - I came away from reading the book even more of a Starbucks fan. I have my own Starbucks charge card and very much appreciated ideas like employees being called "partners", and partners having a copy of the Green Apron Book - which I understand is to be introduced into the UK sometime soon - which puts into words the "core ways of being". I am now trying to get hold of my own copy of this, the reason being that it sounded to me like a aide memoire to Starbucks "discipleship" to me, and "partners" would be a far more active and engaged terms for church membership.
Read it with a coffee and enjoy. Mine's a double espresso decaf!
”
0 of 1 members found this review helpful“It's a Starbucks World; We Just Live in It”
Hollywood Jesus wrote this review Monday, June 16 2008. ( reply | permalink ) Was this review helpful? Yes | No
“Basically a customer service manual. Good advice, and I learned a lot about the Starbucks corporation. ~ Judy Van Acker”
Colorado Library Consortium (CLiC) wrote this review Thursday, May 8 2008. ( reply | permalink ) Was this review helpful? Yes | No“Just read this one, interesting, but gets a bit redundant hearing about how great Starbucks is. I felt that most people with common sense and a bit of experience in the customer service world should be able to figure out the vast majority of these things on their own. ”
Spring M wrote this review Thursday, November 29 2007. ( reply | permalink ) Was this review helpful? Yes | No
