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Service, Service, Service: A Secret Weapon for Your Growing Business
 

Service, Service, Service: A Secret Weapon for Your Growing Business

by Steve Albrecht

For many small and growing businesses, first-rate customer service can often be the key factor between success and failure. Service, Service, Service shows small businesses like yours how to develop winning service programs that keep the customers coming back and leave the competition in the dust.
Customer service at its best
Service, Service, Service was written with your... (read more)

Top tags: business,  tqs (all tags)

 

Member Reviews

  • Ron B
    • Rated 3 stars

    “A customer service book from Karl's son, Steven. Though not as thought-provoking as his father's, not a bad read.”

    Ron B wrote this review Tuesday, January 22 2008. ( reply | permalink )
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