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Description edit
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way . All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the... read more
Ridiculously Simplified Synopsis edit
Setting & Locations edit
First Sentence edit
"Service in America today has never been worse."
Authors & Contributors edit
- John R. DiJulius (Author)
Classification edit
- Library of Congress: Add the Library of Congress Classification.
- Dewey: 658.812
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