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When You Say Yes but Mean No: How Silencing Conflict Wrecks Relationships and Companies... and What You Can Do About It (edit title/settings)

by Leslie A. Perlow (Author) (edit contributors)

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We live in a culture—especially at work—that prefers harmony over discord, agreement over dissent, speed over deliberation. We often smile and nod to each other even though deep down we could not disagree more. Whether with colleagues, friends, or family members, the tendency to paper over... read more

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EAGER TO protect important relationships and to ensure that our work gets done as efficiently as possible, we often silence conflict on core issues.

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  1. Leslie A. Perlow (Author)

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