Loyalty Rules! How Leaders Build Lasting... by Frederick F. Reichheld - Shelfari

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Description

Fewer than half of today's employees believe that their companies deserve their loyalty. Web-empowered customers now defect more easily and more quickly than ever. Has loyalty become an outdated notion in today's marketplace? Fred Reichheld, author of the bestselling book The Loyalty... read more

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Loyalty, the key to success in today's economy?

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Frederick F. Reichheld (Author)

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