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Description
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase... read more
First Sentence
Although our primary interest is quality for the individual-in work and in everyday life-we begin with a brief survey of organizational quality, or , as it is frequently called, Total Quality Management (TQM) (Parts of this survey are drawn from the Report of the Working Council on Core Body of Knowledge for the Procter & Gamble Total Quality Forum of 1992)
Table of Contents
Authors & Contributors
- Harry V. Roberts (Author)
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