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Description
No one believed the IRS could ever run like a twenty-first-century business. Until it did. When Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base-and the lowest approval rating-of any institution in America. Mired in... read more
First Sentence
I'LL NEVER FORGET the day CBS News correspondent Bob Schieffer interviewed Internal Revenue Service employee Jennifer Long on Face the Nation: Schieffer: And how many people do you know of that did commit suicide or . . . or threatened suicide because of troubles with the IRS?
Table of Contents
Authors & Contributors
- Charles O. Rossotti (Author)
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