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Description edit
Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts-and the... read more
Ridiculously Simplified Synopsis edit
First Sentence edit
Every society and every organization produces a culture of conflict, a complex set of words, ideas, values, behaviors, attitudes, archetypes, customs, and rules that powerfully influence how its members think about and respond to conflict.
Table of Contents edit
Preface
Introduction: 8 Paths from Impasse to Transformation
Path 1. Understand the Culture and Context of the Conflict
Path 2. Listen with Your Heart
Path 3. Embrace and Acknowledge Emotion
Path 4. Search Beneath the Surface for Hidden Meaning
Path 5. Separate What Matters from What's in the Way
Path 6. Learn from Difficult Behaviors
Path 7. Solve Problems Creatively and Negotiate Collaboratively
Path 8. Explore Resistance and Mediate Before You Litigate
Index
First Edition edit
Original Language: English
Publisher: Jossey-Bass, Inc.
Country: USA
Publication Date: 2000
ISBN: 0-7879-5059-9
Page Count: 251
Publisher: Jossey-Bass, Inc.
Country: USA
Publication Date: 2000
ISBN: 0-7879-5059-9
Page Count: 251
Classification edit
- Library of Congress: Add the Library of Congress Classification.
- Dewey: 658
Subjects edit
- Books › Business & Investing › Management & Leadership › Management
- Books › Health, Mind & Body › Relationships › Conflict Management
- Books › Business & Investing › Industries & Professions › Human Resources & Personnel Management
- Books › Parenting & Families › Parenting
- Books › Business & Investing › Business Life
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