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Reference and Information Services in the 21st Century
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Reference and Information Services in the 21st Century (2006) (edit title/settings)

An Introduction

by Kay Ann Cassell (Author), Uma Hiremath (Author) (edit contributors)

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Description edit see section history

This innovative text features an all-new approach that will change the way you think about reference service. The only reference text to identify the top resources in major subject areas and genres, it shows students how to approach the reference query by matching specific types of question to... read more

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Quotes edit see section history

  • “As the ways in which we work to help library users continue to change, we would do well to keep these words in mind, remembering that it is an orientation toward excellent service that leads to satisfied users.”

First Sentence edit see section history

The future of reference service is here.

Table of Contents edit see section history

Preface
Acknowledgments

Part I: Fundamental Concepts
1. Introduction to Reference and Information Services
2. Determining the Question: In-person, Telephone, and Virtual Reference Interviews
3. Finding the Answer: Basic Search Techniques

Part II: Introduction to Major Reference Sources
4. Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks -- Bibliographic Resources
5. Answering Questions about Anything and Everything--Encyclopedias
6. Answering Questions that Require Handy Facts--Ready Reference Questions
7. Answering Questions about Words-- Dictionaries
8. Answering Questions about Events and Issues, Past and Present--Indexes and Full-Text Databases
9. Answering Questions about Health, Law, and Business--Special Guidelines and Sources
10. Answering Questions about Geography, Countries, and Travel--Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides
11. Answering Questions about the Lives of People--Biographical Information Sources
12. Answering Questions about Governments--Government Information Sources

Part III: Special Topics in Reference and Information Work
13. When and How to Use the Internet as a Reference Tool
14. Reader's Advisory Work
15. Reference Work with Children and Young Adults
16. Information Literacy in the Reference Department

Part IV: Developing and Managing Reference Collections and Services
17. Selecting and Evaluating Reference Materials
18. Managing Reference Departments
19. Assessing and Improving Reference Services
20. Reference 2.0
21. The Future of Information Service

Appendix: RUSA Outstanding Reference Sources 2005-2009
Subject Index
Index of Reference Resources Described
About the Authors

Authors & Contributors edit see section history

  1. Kay Ann Cassell (Author)
  2. Uma Hiremath (Author)

First Edition edit see section history

Original Language: English
Publisher: Neal-Schuman
Country: USA
Publication Date: 2006
ISBN: Add the ISBN.
Page Count: 461

Classification edit see section history

  • Library of Congress: Z711.C355
  • Dewey: 025.524

Books That Cite This Book edit see section history

   
  • Reference and Information Services in the 21st Century
  • Reference Renaissance

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