Measuring ITIL: Measuring, Reporting and... by Randy A. Steinberg - Shelfari

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Description

How do you measure and report your ITIL processes? Which ITIL metrics matter the most to Senior Executives? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the operational metrics to use and how these can be calculated... read more

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Randy A. Steinberg (Author)

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