Service America! by Ron Zemke, Karl Albrecht

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Description

The acclaimed bestseller that revolutionized the way American companies think about their customers, Service America! is a must-read for executives, entrepreneurs, and managers who want to catch the tidal wave of change sweeping the economy.

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Ron Zemke (Author)
Karl Albrecht

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Service America! (edit title)

Ron Zemke (Author), Karl Albrecht (edit contributors)