Managing The Professional Service Firm (edit title)

Shelfari edited the description of Managing The Professional Service Firm Sunday, August 2 2009.

• For the first time in paperback, international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex. Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."

Shelfari edited the contributors of Managing The Professional Service Firm Tuesday, July 21 2009.

• reordered the contributors.
• 1 : David Maister:

Shelfari edited the contributors of Managing The Professional Service Firm Friday, July 17 2009.

• Added a contributor: David Maister: (Primary Author)

Shelfari edited the first sentence of Managing The Professional Service Firm Friday, July 17 2009.

• One of the most interesting discoveries in my consulting work has been the fact that (apparently) every professional service firm in the world has the same mission statement, regardless of the firm's size, specific profession, or country of operation.