Crucial Conversations: Tools for Talking When... by Kerry Patterson

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Description

Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working... read more

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Memorable Quotes

“Handle them poorly and suffer the consequences”
“Walk away from crucial conversations and suffer the consequences”

First Sentence

When people first hear the term "crucial conversation," many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they debate the future of the world.

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