Crucial Conversations: Tools for Talking When Stakes are High (edit title)

Shelfari edited the description of Crucial Conversations: Tools for Talking When Stakes are High Saturday, August 1 2009.

• Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history." --Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

Shelfari edited the contributors of Crucial Conversations: Tools for Talking When Stakes are High Tuesday, July 21 2009.

• reordered the contributors.
• 1 : Kerry Patterson:

Shelfari edited the first sentence of Crucial Conversations: Tools for Talking When Stakes are High Thursday, July 16 2009.

• When people first hear the term "crucial conversation," many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they debate the future of the world.

Shelfari edited the contributors of Crucial Conversations: Tools for Talking When Stakes are High Thursday, July 16 2009.

• Added a contributor: Kerry Patterson: (Primary Author)

Peiyu W edited the quotations of Crucial Conversations: Tools for Talking When Stakes are High Sunday, July 12 2009.

• Added a quotation: “Handle them poorly and suffer the consequences”
• Added a quotation: “Walk away from crucial conversations and suffer the consequences”