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Description
Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in... read more
First Sentence
For whatever hallucination-induced state I've been living in for the past twenty-five years, my entire career has been dedicated to driving the customer agenda inside highly respected corporate machines.
Table of Contents
Authors & Contributors
- Jeanne Bliss (Author)
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