The Nordstrom Way: The Insider Story of America's #1 Customer Service Company (Norddstrom Way) (edit title)

Members with This Book

Most Helpful Reviews

Liked It Rated 5 stars “Another early book I read on TQS from one of the leading customer service organizations.” see full review » see other reviews »

Newest Reviews

• 
  • Rated 5 stars

  “Another early book I read on TQS from one of the leading customer service organizations. ”

  Ron B wrote this review Wednesday, February 27 2008. ( reply | permalink ) Was this review helpful? Yes | No