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Description
Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." — David D. Glass President and Chief Executive... read more
First Sentence
A couple of dozen well-groomed and neatly dressed men and women are seated behind a horseshoe configuration of gray tables in a downtown Seattle office building near the pike place market.
Table of Contents
Authors & Contributors
- Robert Spector (Author)
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